Shipping
For all US Domestic addresses, we have a flat rate of $9.95 (USPS Priority). However, we offer FREE SHIPPING for all US domestic orders over $75.00!
We use USPS Priority Shipping for our Domestic orders. Our warehouse is located in NJ and normal shipping times quoted by USPS is 3 days.
For all International orders, we use USPS for Canada and UPS for the Rest of the World. The cost of freight is calculated at checkout.
Customer Service Policy
Candy Pink is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item or a full refund.
Refunds and Returns
Your satisfaction is our first priority at Candy Pink. We do not normally give refunds if you simply change your mind or make a wrong decision, so please choose carefully. However, if your item is faulty upon receipt or is not as described, we will gladly refund, exchange or credit the goods. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please email us at:info@candypinkgirls.com for the address details appropriate for your country/region.
We will need the following information when you email us the details on your return:
- Your Order number (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item (if available)
